Terms & Conditions

1. Who we are

DriveXtend is a brand of HG Prime Solutions Inc, a New Jersey corporation, 653 W Edgar Rd, Apt 1240, Linden, NJ 07036 (“DriveXtend”, “we”, “us”). We are a booking service: we find, reserve and help manage long-term car rentals for you with independent car rental companies (the “Rental Company”).

We do not own, rent out, insure or maintain vehicles. When you pick up a car you sign a rental agreement directly with the Rental Company, and that agreement controls the vehicle, its use, charges, insurance and damage. Rental Company names and logos are trademarks of their owners; their use on our site does not mean they sponsor or endorse DriveXtend.

2. Agreeing to these Terms

By requesting a quote, reserving through us or paying a reservation fee, you agree to these Terms and our Privacy Policy. If there is a conflict about the vehicle itself, the Rental Company’s rental agreement controls. You must be at least 18 to use this site and meet the Rental Company’s age rules to rent (usually 21 or 25 — shown on each car class).

3. Quotes and reservations

• A quote request is not a reservation. Prices and availability change until we confirm.
• We send you a written quote with the car class, price per month, pickup branch (or area), dates, and the reservation fee before you pay anything.
• Your reservation is confirmed when you accept the quote and we receive the reservation fee. We then send a confirmation with your reservation number.
• Car classes are “or similar”: the Rental Company assigns the exact make, model, color and seating at pickup.
• Some details, such as the exact branch, may be sent closer to your pickup date — usually about 7 days before.

4. Prices and what they include

• Prices per month include applicable taxes and the Rental Company’s fees for the base rental, unless the quote says otherwise.
• Not included: our one-time reservation fee, optional add-ons (such as unlimited tolls, extra miles or a younger-driver option), fuel, tolls, tickets, violations, damage, cleaning or late-return charges, and any deposit.
• Once your reservation is confirmed, your price is locked for the period booked. Extensions or changes may be priced differently.
• We tell you the full amount of every part of the price before you pay. If we ever charge a card processing fee, we show it before you pay, and you can always choose a payment method without it.

5. Reservation fee and refunds

The reservation fee is our charge for finding, booking and managing your rental. It is shown on each car class and in your quote.

Full refund if, for a reason not caused by you, the Rental Company or we cannot provide your confirmed car class at your confirmed branch (or an equivalent nearby branch you accept) on your confirmed pickup date.

No refund if you cancel after your reservation is confirmed, do not pick up the car, return the car early, or the Rental Company refuses the rental because you do not meet its requirements (for example: invalid or expired license, card not in your name or declined, failed ID or age check, or an unpaid balance with that company).

Refunds are paid to the original payment method within 10 business days of approval. Nothing here limits any refund right you have under law, including a chargeback right with your card issuer.

6. Payments to the Rental Company

The Rental Company charges your card directly. At pickup it usually places an authorization hold of about one month’s rent plus a deposit (about $200). At the end of each month it charges that month’s rent and places a new hold. Holds are not charges, but they reduce your available credit. You are responsible for keeping a valid card with enough available credit for the whole rental.

7. What you need at pickup

• A valid driver’s license. If it is not U.S.-issued, a valid passport too (an International Driving Permit may also be required).
• A major credit card in the renter’s name with enough available credit for the hold and deposit.
• Any additional ID or proof of address the branch requests.
• You must meet the Rental Company’s age, license and driving-record rules. Additional drivers must be added with the Rental Company.

8. Insurance and damage

The Rental Company provides the state-required minimum liability coverage. You are responsible for damage to or loss of the vehicle and for having coverage that suits you — for example your credit card’s rental coverage (often limited to 30–42 days and not available with debit cards), your own auto or non-owner policy, or protection products sold by the Rental Company.

DriveXtend is not an insurance company or agent, does not sell insurance, and does not give insurance advice. Please confirm your coverage, limits and exclusions with your card issuer or insurer before pickup. Claims are handled between you, your insurer and the Rental Company; we will point you to the right contact.

9. Tolls, tickets and violations

You are responsible for all tolls, parking tickets, camera and traffic violations, impound or towing fees and related administrative fees incurred during your rental. The Rental Company bills these directly to you under its policies. Toll packages, where available, are offered by the Rental Company and may exclude congestion pricing and special tolls.

10. Early return, extensions and changes

• You may return the car early; the Rental Company charges for the time used under its rental agreement. The reservation fee is not refunded.
• To extend, contact us before your return date. Extensions depend on availability and may be priced differently.
• Vehicle exchanges are often possible but are up to the Rental Company.
• Changing your pickup date, class or branch after confirmation may require a new quote.

11. Using the car

You must follow the Rental Company’s rental agreement, including rules about authorized drivers, smoking, pets, ride-share or delivery use, out-of-state or cross-border travel, and returning the car on time. Breaking those rules may end the rental and lead to charges from the Rental Company.

12. Messages from us

We contact you by email, phone, text or WhatsApp about your quote and reservation. Marketing texts are sent only if you separately opt in, and are never a condition of renting. Reply STOP to any text to opt out, or HELP for help; msg & data rates may apply. You can unsubscribe from marketing emails using the link in the email.

13. Our responsibility

We will use reasonable care and skill in arranging your reservation. We are not responsible for the vehicle’s condition, mechanical problems, accidents, delays or the acts of the Rental Company, except where caused by our own negligence or breach of these Terms.

To the extent allowed by law, our total liability to you for any claim related to a reservation is limited to the amount you paid us for that reservation. This limit does not apply to liability that cannot be limited by law, such as for our gross negligence, willful misconduct or fraud, or any rights you have under consumer-protection laws.

14. Complaints and disputes

If something goes wrong, contact us first at the email or phone number below — we will try to resolve it within 10 business days. These Terms are governed by the laws of the State of New Jersey, without limiting any protection you have under the consumer laws of the state where you live. You may bring a claim in small-claims court if it qualifies.

15. If you are a New Jersey consumer

Some provisions of these Terms (for example parts of section 13) may not apply to you if New Jersey law does not allow them. In that case they apply only to the extent New Jersey law permits, and the rest of these Terms still apply.

16. Changes to these Terms

We may update these Terms. The version that applies to your reservation is the one in effect when you paid the reservation fee. We post the effective date at the top of this page.

17. Contact

DriveXtend · HG Prime Solutions Inc · 653 W Edgar Rd, Apt 1240, Linden, NJ 07036 · info@drivextend.com · 929-675-2250 (call, text or WhatsApp).