Privacy Policy

Summary

We collect the information we need to quote and book your rental, we share it only with the Rental Company and the service providers who help us run the business, and we do not sell your personal information.

1. Information we collect

• Contact details: name, email, phone number.
• Rental details: car class, dates, ZIP code, add-ons, notes you write.
• Date of birth, to check the Rental Company’s age rules.
• Payment records for our reservation fee (amount, method, date). Card numbers are handled by our payment processor; we do not store full card numbers.
• Messages between you and us (email, text, WhatsApp, calls).
• Basic technical data when you use the site: IP address, browser type, and pages requested, kept in security logs. We count visits with Cloudflare Web Analytics, which does not use cookies or track you across sites. We do not use advertising trackers.

2. How we use it

• To prepare your quote and make, change or manage your reservation.
• To contact you about your quote, reservation, pickup and payments.
• To send marketing messages, only if you opted in (you can opt out any time).
• To prevent fraud and abuse, keep the site secure, and meet legal, tax and accounting duties.

3. Who we share it with

• The Rental Company that will rent you the car — only what it needs to make the reservation (for example your name, contact details, date of birth and dates).
• Service providers that host our website and data, send our messages, or process payments, under contracts that limit their use of your data.
• Authorities or others when the law requires it, or to protect our rights, or in a sale or merger of our business.

We do not sell your personal information and we do not share it for targeted advertising.

4. Text messages (SMS)

If you opt in, we send texts about your booking and, only if you separately agree, marketing texts. Message frequency varies; msg & data rates may apply. Reply STOP to opt out or HELP for help. We do not share or sell your mobile number or SMS opt-in consent with third parties for their marketing purposes.

5. How long we keep it

We keep reservation records for up to 7 years for tax, accounting and dispute purposes, and quote requests that never became a reservation for up to 2 years. Then we delete or anonymize them.

6. Security

We protect your information with encryption in transit (HTTPS), access limited to authorized staff with individual logins, strong password hashing, login lockout, optional two-step sign-in for our admin system, and activity logs. No system is perfectly secure; if a breach affects you, we will notify you as the law requires.

7. Your choices and rights

You can ask us to give you a copy of your information, correct it, or delete it (unless we must keep it by law), and you can opt out of marketing at any time. Residents of states with privacy laws — such as the New Jersey Data Privacy Act — may have additional rights, including to appeal our decision. Email info@drivextend.com with “Privacy request” in the subject. We will answer within 45 days and will not discriminate against you for using your rights.

8. Children

Our services are for adults. We do not knowingly collect information from anyone under 18.

9. Changes

If we change this policy we will post the new version here with a new effective date, and tell you about important changes.

10. Contact

DriveXtend · HG Prime Solutions Inc · 653 W Edgar Rd, Apt 1240, Linden, NJ 07036 · info@drivextend.com · 929-675-2250.