Frequently asked questions

From 1 month up to about 12 months at a time. Most customers choose 3, 6 or 11 months. Longer is possible by extending.

The price per month includes taxes and the rental company’s fees. Not included: our one-time reservation fee, optional add-ons, tolls, tickets, fuel, and any damage. We show the full breakdown in your quote before you pay.

• A valid driver’s license (if it is not U.S.-issued, bring your passport too)
• A major credit card in the driver’s name, with room for one month of rent plus about $200
• Some branches also ask for a second ID or proof of address

Some branches accept debit cards, but rules vary by location and car class, and credit-card rental coverage does not apply to debit cards. Ask us before you book and we will confirm for your branch.

At pickup the rental company places a hold on your card for one month of rent plus a deposit (about $200). At the end of each month it charges that month’s rent and places a new hold for the next month. This repeats until you return the car.

The rental company provides the state-required minimum liability coverage. Collision/damage coverage is your responsibility: some U.S. credit cards cover rentals up to 30–42 days (rental contracts usually renew every 30 days), or you can use your own policy, a non-owner policy, or the rental company’s protection products. Please confirm your coverage with your card issuer or insurer — DriveXtend does not sell insurance and cannot give insurance advice.

Most car classes include unlimited miles. Some premium classes include a mileage allowance per month (for example 750 miles/month) with extra-mile options. It is shown on each car.

At select branches you can add a flat toll package (usually $240–$480/month) that covers most tolls — no E-ZPass needed. Congestion pricing and some special tolls are not included.

At a major rental company branch. Tell us your ZIP code and we look for the closest branch with a good long-term price — we can search branches across the United States. Some of the lowest prices are at branches a few hours away (marked “Lower-price pickup”), and we always tell you the exact branch and drive time in your quote before you reserve.

Yes. You can return it at any time and you are charged only for the time used, under the rental company’s terms. Our reservation fee is not refunded for an early return.

Usually, yes. Message us before your return date and we will arrange it. An extension may be at a different rate.

It is refunded in full if the rental company or we cannot provide your confirmed car class at your confirmed branch and date for a reason not caused by you. It is not refunded if you cancel after reserving, do not show up, or do not meet the rental company’s requirements. Full rules are in our Terms.

Prices change with availability. Once your reservation is confirmed, your price is locked for the period you booked.

The rental company bills tolls, tickets and violations directly to the renter, and claims are handled between you, your insurer and the rental company. We are happy to point you to the right contact.

By Zelle, or by credit card. We will tell you the exact amount for each method before you pay.